5 leadership lessons from the Costa Concordia
There are several leadership lessons to be gleaned from the tragic events, which occurred on the Costa Concordia just a few weeks ago. Here are the three most prevalent: 1. Responsibility: A true leader is an individual who takes responsibility for their actions and those whom they lead. Failed leaders have often done so despite […]READ MORE
Adding value or putting in time?
Business owners are busy, and seemingly so too are the employees who support them. How then can a business owner be assured that everyone is doing the right thing to move the business forward? Here is a simple test. Take a look at the “to do” list for any three administrative positions within an organization […]READ MORE
Customer service versus technology.
During a recent visit with friends, I was surprised to learn of the new automated process required to report their son as arriving late for school. The concept behind the 15 step automated telephone process, although somewhat more burdensome then obtaining a doctor’s note, seems sound. In the event your child is reported as absent, […]READ MORE
Social Media: Benefits for business?
As I prepare to deliver a webinar for the Purchasing Management Association of Canada this week, and I am surprised to learn how many organizations are integrating social media, and the benefits they are achieving. Here are the top three facts I have uncovered that you might find interesting: 1. Social Media is not just […]READ MORE
Manage your time; manage your life.
Every year like clock work winter arrives in Ontario, and with it we receive bone-chilling temperatures, increased heating bills and of course the stuff that igloos are made of. Despite the predictable nature of winter’s arrival many seem surprised and unprepared for its inception, seemingly relying on weather predictions and unusually mild temperatures as a […]READ MORE