Do You Give Off The Right Impression?
As a CEO, executive or manager you’re probably really focused on your tasks at hand. That’s a part of what makes you a great leader. The issue with being focused isn’t in the focus itself, but in how you might come across to those around you. Are others confusing your focus for grumpiness? Find out […]READ MORE
Create a Better Customer Experience
How do you know if your customer facing employees have the knowledge the satisfy customer requests, the speed to handle these requests efficiently, and the attitude to please your customers? These are the three components to a great customer experience. The challenge lies in figuring out whether or not your getting these qualities from your […]READ MORE
As a Leader, Be Careful What You Ask For
Early in my career I worked for a COO who was a tyrant. His approach to leadership and motivation was built on command and discipline. More specifically if you didn’t do as this leader commanded his response was some form of discipline. Periodically, repeat offenders would experience his outright rage as his frustration mounted. Initially […]READ MORE
Regain Passion For Your Business
Last week I spoke to a group of business owners who work in the Wood Industry. We discussed the topic of growing their business. The intent of the talk was to spark new ideas on how to grow their business. Shifting beyond tactical measures, such as marketing and sales, and instead building a framework for […]READ MORE
Are Your Leaders Effective?
Are your leaders effective? I hate to be the one to tell you this, but the training industry in North America is a $60 billion dollar a year industry. That’s $60 billion with a “B”. What does that mean to you? Well, if you’ve ever sent front line supervisors or middle managers to training in […]READ MORE
What Does It Take To Be A Great Leader?
Leadership has been studied and analyzed for years through various theories, models and and assessments. As time progresses however we seem to make the concept of great leadership an unattainable objective. Based on my experience working with leaders of various Fortune 500 and Fortune 100 companies, here is my list of six characteristics of a […]READ MORE
Are You an Effective Executive?
To be an effective Executive you need to gain the trust of your employees. Low engagement and morale is often tied to a lack of trust in management. I was recently interviewing employees of a large division to determine their level of engagement (i.e. commitment to the company; desire to share and support improvements, etc.). […]READ MORE
Why You Should Speak to Employees Like They are Customers
The other day I sat across from a CEO who during our meeting, called their employee in to bring them some paperwork. When the employee arrived the CEO (who has worked with this employee for more than a decade), made a snide remark to the employee about how the paperwork should have already been available […]READ MORE